物流政策

  • 返金ポリシー: https://stellaseafibers.com/policies/refund-policy
  • プライバシーポリシー: https://stellaseafibers.com/policies/privacy-policy
  • 利用規約: https://stellaseafibers.com/policies/terms-of-service
  • 配送ポリシー: https://stellaseafibers.com/policies/shipping-policy

About shipping cost

This website (hereafter referred to as "our store") offers all products (excluding domestic deliveries) shipping charges by weight.

 

About shipping method

All products on this website (hereafter referred to as "our shop") will be delivered by Yamato Transport for Japan (Sagawa Express for Hokkaido) and Japan Post for overseas shipments.
As a general rule, the customer can choose the delivery method from among the specified ones.

 

About delivery days

We use a shipping method with a tracking number to ensure that your order is delivered to you.
Basically, after delivery is completed, it will arrive in 2 to 3 days in the case of Japan. (For remote islands, it may take 3-4 days.)
For overseas delivery, EMS is the fastest delivery.
If you choose a method with a relatively low shipping fee, such as surface mail, the delivery time will be longer.

 

Damage during delivery, etc.

When packing, we take great care to ensure that the outer box is not scratched or dented before shipping.
There is a nature.
Please allow any scratches or dents on the outer box that do not interfere with the use of the main unit.
I would appreciate it if you could contact me once about severe damage to the main unit.